1. What is the difference between ‘Sponsor’ and ‘Donate’?

Sponsor is defined as direct bulk purchase or sponsorship by an organisation/ corporate/ alumnus with specific beneficiaries in mind. If you are an Organisation with a CSR fund to spend, this is an ideal cause. Please leave your details [popup_anything id="8744"]  and our team will contact you.

Donate is defined as a donation via our campaign partner, PINTAR Foundation, to help our B40 children - donation through them is tax exempted. Click here to donate: https://donation.mypintar.com.my/cyberwira/

2. Can I interact with other participants while taking this course?
No, as this is an individual course, you will not be able to interact with other participants.

3. Will the course link expire?
Yes, the course has a 3-month validity period from the date of purchase. Don’t worry, we will send you reminders to complete the course closer to the deadline.

4. My child does not have an email account. Can I register him for the course?
No, you must create an email account for your child. As this is an individual online course, each participant will receive a link to the course through their registered email address(es). You will not be able to use the same email address twice.

5. Do I need to finish the course within a specific time frame?
Yes, the course has a 3-month validity period from the date of purchase. Don’t worry, we will send you reminders to complete the course closer to the deadline.

Each module will take you about an hour to complete, including the offline activities and to view the toolbox resources. Our recommendation is to do 2 – 4 modules per week.

6. What happens if I am unable to complete the course?
You will not be eligible to receive a digital Certificate of Achievement. Don’t worry, we will send you reminders to complete the course closer to the deadline.

7. Will I be able to monitor my assigned participant(s’) progress of this course?
Yes, you and your participant(s) will receive email notifications when your participant(s) have completed 50% and 100% of the course.

1.How do I access the course?
A link will be sent to the registered email address(es) within 8 business hours after payment.

2 . Who should I contact if I have trouble accessing my course?
Please contact us at [email protected] if you have trouble accessing your course or encounter any issues while doing the course.

1.What is a sponsor?
A sponsor is defined as an organisation, corporate or alumnus who is interested to make bulk purchases or sponsor specific beneficiaries to be CyberWiras.

2. My organisation has a CSR fund and is interested to become a sponsor. But we do not have specific beneficiaries in mind. Can you help us?
Yes, we can help you identify beneficiaries for you to sponsor. Please leave your details [popup_anything id="8744"]and our team will contact you.

1. I have purchased this course but I haven’t received the link.
Please try the following solutions:

• If you have purchased outside of business hours, the link will be sent the following morning (within 8 business hours)
• Please check your Junk or Spam email folder
• Login to the LeapEd website (leapedservices.com) and check that the email address you entered is correct
• If the above does not resolve your issue, please contact our support team at [email protected]

2. I have purchased this course for someone but they haven’t received the link.
Please try the following solutions:

• If you have purchased them outside of business hours, the link will be sent the following morning (within 8 business hours)
• Please get your registered participant(s) to check their Junk or Spam email folder
• Login to the LeapEd website (leapedservices.com) and check that the email address you entered is correct
• If the above does not resolve the issue, please contact our support team at [email protected]

3. I am unable to click the link in the course invite email.
Please try the following solutions:

• If the invite email was found in your Junk or Spam folder, please move the invite email into your Inbox
• Please turn off any Adblocker software that is in your browser
• If the above does not resolve the issue, please contact our support team at [email protected]

1. After login, I receive the following message: “The owner of this course has limited access”.
Here is a video tutorial to help you resolve the “limited access” issue - https://youtu.be/kVazQshmR9g.
If the above does not resolve the issue, please contact our support team at [email protected]

2. After login, the course hangs or the screen is blank.
Please try the following solutions:

• Close your browser (Safari, Chrome, Internet Explorer, Firefox, etc.), and then log in again
• Log in using your browser’s Private or Incognito mode. Instructions can be found here (Safari, Chrome, Microsoft Edge, Firefox)
• If the above does not resolve the issue, please contact our support team at [email protected]

3. I can’t log into the course as I’ve forgotten my password.
Please follow the step-by-step guide below to retrieve your password:

• Click on the course link in your course invite email
• Enter your registered email address
• Click on the ‘Forgotten Password?’ link in the course login box
• A reset password link will be emailed to your registered email address
• If the above does not resolve your issue, please contact our support team at [email protected]

4. When I have logged in, the course is taking a long time to load.
Upon login, the course platform initially takes a few moments to load up the course elements. This depends on your internet connection speed.

5. My course progress isn’t accurate.
Please check that you are logged in with the correct account details. This can happen on shared devices when multiple users have saved their login details to the same computer. If this happens, please follow the step-by-step guide below:

• Log out of the course
• Close your web browser
• Open your web browser and clear your web browser’s cache. Instructions can be found here (Safari, Chrome, Microsoft Edge, Firefox)
• Log back into the course with the correct email address
• If the above does not resolve your issue, please contact our support team at [email protected]

6. Some of the activities in the course are not displaying correctly.
Some of the activities in the course include pop-ups and interactive elements, which are dependent on your browser settings and/or screen size. If you are accessing via a mobile device, please change the screen orientation from/to portrait or landscape. If this doesn’t correct the issue, please try on another device.

If the above does not resolve your issue, please contact our support team at [email protected]